409 Privacy Policy — Your Data, Our Responsibility
409 takes the protection of your personal information seriously. Please read this policy carefully — it explains how your data is collected, used, and kept secure.
What Information We Collect
The following information you provide at the time of registration is collected, such as:
- Full name, email address, and mobile number.
- Date of birth (for age verification).
- National ID or passport details (for KYC verification).
- Bangladesh address.
The following information may be collected automatically while using the platform:
- IP address and device type (Android / iOS / Desktop).
- Browser name and version.
- Operating system and screen resolution.
- Login time and session information on the platform.
The following information is required to process financial transactions:
- Mobile banking number (bKash, Nagad, Rocket).
- Deposit and withdrawal amounts (in BDT / ৳).
- Transaction date and reference number.
- Full bank card numbers are never stored.
To improve the platform, we analyse the following data:
- Which games or sections are used most frequently.
- Betting history and patterns (used to improve personalized services).
- Preferred payment method.
- Messages and requests submitted to customer support.
How your information is used
409 uses collected data solely for lawful and specific purposes, including:
- Account Management: Registration, login, password recovery, and account verification.
- Payment Processing: Processing deposit and withdrawal requests, and preventing fraud.
- Age verification: Ensuring no services are provided to anyone under 18 years of age.
- Customer Support: Troubleshooting and responding to support requests.
- Platform Improvement: Analyzing user experience to further improve our services.
- Security: Ensuring authorized access and preventing money laundering and fraudulent activity.
- Legal Obligations: Complying with applicable laws in Bangladesh and directives from regulatory authorities.
409 never sells your information to third parties for marketing purposes.
Cookies & Tracking Technologies
The 409 website uses cookies in your browser. Cookies are small text files stored on your device that help improve the functionality of the platform.
Cookie types
- Essential Cookies: Maintaining login sessions and remembering language preferences — the platform cannot function properly without these.
- Functional cookies: Used to remember your preferred games or payment methods.
- Analytics Cookies: Anonymized statistics are collected to understand which parts of the platform are used most.
- Security cookies: Used to prevent unauthorized access and cross-site attacks.
You can disable cookies through your browser settings, though doing so may affect certain platform features.
- Required to Maintain Login Sessions
- Not Used for Ad Tracking
- Cookie data is never sold to third parties
- Can be cleared from your browser
Data Retention, Security & Third Parties
409 follows industry-standard security practices to protect your data:
- SSL/TLS encryption is used for all data transfers.
- Sensitive data is stored in encrypted form on our servers.
- Regular security audits and server updates are carried out.
- Active security measures are in place to protect your account against unauthorized access.
409 may share information with third parties in limited circumstances:
- Payment gateway: bKash, Nagad, and others — information required to complete transactions.
- Game Providers: Essential usage data shared with software operators.
- Legal authorities: To comply with legal obligations or assist in investigations.
- Data is never sold for commercial purposes.
Your data is retained for as long as your account remains active. Even after account closure, some information may be kept for a specified period to meet legal and regulatory requirements. Financial transaction records are typically retained for up to five years.
Your rights
409 believes every user should have full control over their own data. You have the following rights:
- Right to Access: You can find out at any time what information 409 holds about you. This can be requested through Account Settings or by contacting Support.
- Right to Rectification: If any of your information is incorrect, you can request a correction. Some details can be updated directly in your account profile.
- Right to erasure: If you request account closure, steps will be taken to delete your data, though certain information may need to be retained for a defined period due to legal obligations.
- Right to lodge a complaint: If you have any concerns about data protection, write to us at [email protected]. We will do our best to respond promptly.
Policy Changes & Contact
Policy Update Notifications
409 may update this Privacy Policy from time to time. For significant changes, users will be notified via their registered email or through a notice on the platform. Any revised policy takes effect from the date it is published.
Continuing to use the platform means you have accepted the updated policy. We recommend visiting this page regularly.
How to Contact Us
For any privacy-related questions, requests, or complaints:
- Email: [email protected]
- Platform live chat support (available after login).
- For more information, visit our FAQ View.
- Data is secured with SSL encryption
- Data is never sold to third parties for marketing
- Right to Correct Your Information
- Account and Data Deletion Available
- Notifications are provided for policy changes
- Contact: [email protected]